Security Alerts

Fraudulent Debit Card Telephone calls - 04/11/2014
WesBanco is alerting customers of a potential phishing scam targeting debit card holders. An automated telephone message is being delivered to customers stating your debit card has been temporarily disabled. THIS MESSAGE IS FRAUDULENT. It then states to reactivate the debit card, enter the debit card number, expiration date and PIN. DO NOT RESPOND TO THAT REQUEST. WesBanco would never solicit debit card information through an automated telephone message. If you have responded to this automated telephone message, please contact WesBanco immediately at 800-905-9043. The compromised debit card will be closed and a replacement debit card will be ordered for you.

Please consider that any attempt to request personal/financial information from you by telephone, text message, email, or websites is fraudulent unless initiated by you.


Federal Reserve Email Phishing Alert - 6/23/2011
The Federal Reserve is aware of e-mail scams in which unsolicited e-mails are sent to individuals regarding fictitious bank accounts that they have at the Federal Reserve Bank of New York or a recent electronic transaction sent. Most cases, the scam e-mail will ask individuals to click on links to receive more information about a fictitious account or a fictitious electronic transaction sent. The Federal Reserve advises that the Federal Reserve "does not maintain accounts or funds on deposit for individuals, or non- financial institutions. The Federal Reserve Bank of New York will never send an e-mail asking for personal information". The Federal Reserve strongly recommends that you do not attempt to open these links.

Additonally, scammers are also attempting to pose as both NACHA (administrator of the ACH Network) and the Federal Reserve within the same fraudulent e-mail. Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

Please consider that any attempt to request personal/financial information from you by telephone, text message, email, or websites is fraudulent unless initiated by you.


NACHA Email Phishing Alert - 3/29/2011
NACHA – The Electronic Payments Association [administrator of the ACH network which provides operating rules, rules enforcement, etc. for participants of ACH transactions] has received reports that individuals and/or companies are receiving fraudulent emails about ACH transactions that have the appearance of having been sent from NACHA. These emails vary in content and appear to be transmitted from email addresses associated with the NACHA domain (@nacha.org). Some bear the name of fictitious NACHA employees and/or departments.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to persons or organizations about individual ACH transactions that they originate or receive. Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

Please consider that any attempt to request personal/financial information from you by telephone, text message, email, or websites is fraudulent unless initiated by you.


Debit Card Telephone Scam - 03/07/2011
We have been made aware that cardholders are receiving phone calls from an automated voice service (AVS) stating that there is an issue with their debit card. The recording asks the cardholder to provide personal information over the phone. After pressing the prompt the listener is instructed to enter their account number, PIN, authorization code, etc. Typically, there is a valid Caller ID shown; however, that ID is a spoofed (fake) number and will ring busy if you call it back. Please note that this is a Phishing Scam and you should not provide any information to the AVS. If you did enter personal information to this AVS please contact WesBanco immediately at 1-800-905-9043, you may also contact your local branch for assistance. We will close and reissue your debit card to avoid potential fraud.

Please consider that any attempt to request personal information from you by telephone, text message, email, or websites is fraudulent unless initiated by you. WesBanco would never ask you for your personal information by an automated phone call, text message, or through an email.

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