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Questions & Answers

General Questions

  • You may change your address or update your contact information:
    • By selecting “Change Contact Information” after clicking the “Welcome” dropdown menu in Online Banking
    • By visiting your banking center
    • You may also provide a signed letter authorizing us to change your address and contact information.
  • We will only perform wire transfers for customers of WesBanco. Consumer customers need to visit a banking center, provide the instructions and sign the Wire Transfer Request Form. For instructions on receiving a wire transfer, you will need to provide the sending bank our Routing & Transit Number, bank address, your full account number, the names on the account (as it appears on your statement) and the address on the account. Please keep in mind incoming or outgoing wire fees apply for all transfers. Business customers can perform wire transfers online. Contact TMSupport@wesbanco.com for more information.
  • In January 2012, the U.S. Department of the Treasury introduced Treasury Direct and mandated all savings bonds be purchased directly from the U.S. Treasury. The Bank does, however, still redeem savings bonds that are eligible for payment for a customer with proper identification. For additional questions about redeeming savings bonds, please contact your Banking Center.
  • An unexpired driver’s license and/or U.S. passport are the most acceptable forms of identification. If you don’t have one of these two forms of identification, visit one of our banking centers for assistance and guidance on whether another form of identification you have may be acceptable.
  • Phishing is a type of identity theft that uses email and fraudulent websites that are designed to steal your personal information; such as credit card numbers, passwords, account data or other information.
  • When we contact you, we will always provide our full name and the department or location in which we work. Any time you receive a call from us and you are not comfortable with the individual or the information that is being requested, please do not offer any information, end the call and contact your local banking center. In the event you are calling us or we are returning a call you made to us, our employees will be required to ask you questions to verify your identity. This may include the last four digits of your social security number, your account number, etc. We will, however, never ask you for a User ID and/or password.
  • If you learn you are a victim of identity theft, contact us at 800-905-9043 immediately. We will place the appropriate alerts and holds on your accounts. In addition to notifying your local police, you may also want to visit the Federal Trade Commission’s IdentityTheft.gov to report and recover from identity theft.
  • To avoid being a victim, here are a few tips:
    • Do not reveal personal or financial information in an email and do not respond to email solicitations for this information.
    • Do not send sensitive information over the Internet before checking a website’s security.
    • Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain; i.e., .com versus .net.
    • Never give out your Access ID or Passcode.
  • Call us at 1-800-905-9043 to report the unauthorized transactions. To finalize a transaction dispute you will need to visit your local Banking Center to complete a cardholder dispute document.
  • Always be aware of where you are using your card and hide your PIN. Look for loose pieces around the card reader of an ATM or point of sale terminal.
  • Give us a call at 1-800-905-9043 and let us know when and where you will be traveling so that we can ensure that your card will work.
  • WesBanco monitors debit card activity and may contact you when transaction trends on your account reach a point to where possible fraud is detected.
  • If you notice suspicious activity on your account, contact the Bank immediately! We will place the appropriate holds and alerts on your account. An Affidavit of Forgery or Alteration form may need to be completed, along with the closure of your existing account and re-opening of a new account.
  • Notify us immediately of any problem, such as forgery, unauthorized endorsement or debit, alteration or encoding error which results in a wrong amount being either credited or debited from your account that you find or reasonably should have found. If you do not notify us within 30 days after we sent or made available the earliest statement that gave an indication of the problem you will be responsible for any loss that your notifying us could have prevented unless you can establish that we failed to exercise ordinary care and that failure substantially contributed to the loss or that we did not act in good faith. Notwithstanding the above, if you fail to report any problem with your statement including a forgery, unauthorized endorsement, debit, alteration or encoding error within 365 days of when we send your statement or make it available to you the loss will be entirely yours and you cannot assert a claim against the bank regardless of whether we exercised ordinary reasonable care with respect to the item paid.
  • Please visit our Investor Relations page for information regarding our:
    • Financial Performance
    • Shareholder Information
    Click here to access our Investor Relations information: http://investor.wesbanco.com/
  • For all customer service needs, including a lost or stolen debit card, please contact us at 800-905-9043. Click here to find a location near you: https://www.wesbanco.com/locator WesBanco, Inc. 1 Bank Plaza Wheeling, WV 26003 304-234-9000 or 800-905-9043 Visit us at www.wesbanco.com. Visit us at Facebook, Twitter and LinkedIn.
  • WesBanco, Inc. is a multi-state, bank holding company headquartered in Wheeling, West Virginia. Over the past decades, we have built a national reputation as a safe, sound and profitable bank holding company that always strives to do better by its customers. We’ve always maintained our community bank orientation – because we’ve never forgotten whose money we’re holding. We merge technology with people to support our commitment to personal customer service. That’s why WesBanco is, by all accounts, the smarter, faster and better bank for you. WesBanco's banking subsidiary WesBanco Bank, Inc., operates 203 financial centers in the states of Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia. In addition, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc. WesBanco, Inc. 1 Bank Plaza Wheeling, WV 26003 304-234-9000 or 800-905-9043
  • From the moment we took our very first deposit, right up to today, our story has been a story of our customers – and of the region. We’ve grown as you’ve grown. And our success has been built on your success. Today our bank operates under the same basic charter that was issued on January 20, 1870 to “The German Bank” which officially began operations on April 3, 1870. Seventeen years later, on February 3, 1887, the Dollar Savings Bank was organized in Wheeling. The two banks would eventually merge and the combined bank’s leaders were incredibly active in building a better, stronger region. It was the first of many acquisitions and mergers that would allow us to grow with the needs of our customers. Through the years, we’ve been there as the people of this area fought through the rise and fall of industrial cycles, natural disasters, crop disasters and personal tragedies. And we’ve been inspired by the resilience and optimism of the people we serve. The spirit of our customers drove us to be a better bank then – and it drives us to this day. For key dates click here.
  • WesBanco Bank, Inc., operates 236 financial centers in the states of Indiana, Kentucky, Maryland, Ohio, Pennsylvania, and West Virginia. Click here to find a location near you: Locator Search You may also use your WesBanco ATM/Debit card in more than 55,000 ATMs worldwide -surcharge free! STARsf/Allpoint ATMs are also found in local, regional and national retail merchants across all 50 states, as well as globally. To find a STARsf/Allpoint Surcharge-Free ATM go to: http://www.AllpointNetwork.com or https://www.STAR.com
  • Yes, most of our banking centers are open on Saturday and we have a few open on Sunday. Refer to our branch locator for office hours. Click here to find a location near you.
  • Our routing and transit number (R/T), sometimes referred to as ABA #, is 043400036.

Online Banking

  • Yes. WesBanco Online Banking will work for Quicken and QuickBooks. Please follow these steps below:
    1. Click the Home tab. From the account(s) list, click the desired account.
    2. Click the Download File button.
    3. Select the desired Spreadsheet Format. If using third party accounting software, select the desired Advanced Format.
    4. Select the desired Sorting format. Date Descending is the default Sorting setting.
    5. Select the desired date range with the from and to fields. The default setting is thirty days. If additional filters are desired, click the Add another filter link.
    6. Four additional filters are available, but not required. They are:Category – System or user defined transactional categories Transaction Type – Credit, debit or check Check Number – Single check or range Amount – Single amount or range
    7. Depending on your browser settings (Internet Explorer shown), a download prompt will be displayed. Chose Save and the Save as option.
    8. Click the Save button to save the file to the computer. Select the computer’s desktop to easily locate the file.
    9. Double click the file. Excel should automatically launch and display the downloaded data. If the file was downloaded in an advanced format, double clicking the file will open the corresponding account program automatically. Quicken® QIF will not automatically open the program.
  • Payments will be sent to the payee by check or electronic payment depending on the receiver’s ability to receive a payment and other variables.
  • WesBanco bill pay is a great way to pay one-time or reoccurring bills to almost any company or person.
  • Sign into Online Banking, select the “Welcome” dropdown menu and choose “All Services and Settings.” Next, select “Modify Account Access” under “Preferences.” Next to the account for which you would like to add Bill Pay, select “I want to” and then click the “Edit” button. At the bottom of the next page will be an option that states “Basic with Bill Pay” check that box and submit the request.
  • $2,500 per day and up to 4 checks.
  • Deposits made before 6:00pm ET are generally available on the next business day.
  • PreView is a quick way to view your balances without completely signing into Mobile Banking. To enable this feature, sign into Mobile Banking and click on “Settings”.
  • Simply go to the App store for your device and download the WesBanco Mobile Banking App. To use mobile banking you must already be an Online Banking customer. You will use the same Access ID and Passcode for Mobile Banking as you do for Online Banking. Please reference “Does WesBanco offer Mobile Banking?” above for additional important information.
  • Yes. WesBanco offers mobile banking for iPhone, iPad, Android Phone, Android Tablet and Amazon Kindle Fire. Depending on your cell phone rate plan, messaging and Internet browsing charges may be incurred. Please check with your service provider before accessing any Internet sites using your mobile device.
  • Call us at 1-800-905-9043 if you are having trouble with your security questions.
  • Click on the “Forgot Passcode” link on the login section of the WesBanco Homepage or call us at 1-800-905-9043.
  • Yes. If you already have access to your loan through online banking, simply click the “Accounts” tab and choose your loan account. Click “Make Payment” on the loan account page to schedule a payment.
  • Yes. Each account holder should have their own Online Banking profile so that you can manage all of your WesBanco accounts.
  • Sign into Online Banking, select the “Welcome” dropdown menu and choose “All Services and Settings.” Then select “Add Account” under “Preferences.” Enter your new account number, select the “Account Type” and submit your request.
  • Yes. eStatements are a great way to reduce clutter, stay organized and save paper. If you are already an Online Banking customer, simply sign on, select the “Welcome” dropdown menu and choose “All Services and Settings.” Then choose “View Statements” to opt-in to eStatements.
  • To sign up for Online Banking simply click on “Consumer Enroll” under the login box on the WesBanco homepage. After completing the enrollment information, you will be able to access your accounts online. Some applications may require additional time before access.

Deposit Alerts

  • Receive alert notifications by text or email for low balances, large transactions, account activity, payments and more.

    Simply follow these easy steps to receive alerts for large deposits (i.e. stimulus direct deposit):

    1. Open Online Banking in a web browser

    2. Click on “Alerts” o the top right of the menu

    3. Select “Settings”

    4. Choose the “For deposits more than” option and select the “I want to” drop down then “edit”

    5. Follow prompts to select your deposit amount and how you want to receive your alert

    6. Click Submit

Debit Cards

  • WesBanco provides access to over 55,000 free ATMs. To find a free ATM near you use our location search on our website by clicking here or use the location search function in our mobile app.
  • Sometimes it is required that you call us before completing the enrollment of your card into a mobile wallet in order to verify that it is you who is trying to load your card into a mobile wallet. This is to help protect your card information.
  • With your WesBanco Debit Card you can use Apple Pay, Google Pay or Samsung Pay.
  • Using a debit card is fast, convenient and safer than carrying cash.
  • Yes! Using your debit card is a fast, easy and secure way to pay your bills.
  • When you activate a new card you also must select a PIN. Call 1-866-985-2273 and follow the prompts. Don’t forget to select a PIN before you complete the call.
  • Call 1-866-985-2273 and follow the prompts. Don’t forget to select a PIN before you complete the call. Note: Cards that are issued from a Banking Center can be activated on the business day after the card was produced for you
  • Call 1-866-985-2273 and follow the prompts. Don’t forget to select a PIN before you complete the call.

Pay Someone

  • No, a Pay Someone transaction must be set up at the time they wish the payment to be sent. You cannot schedule a future or recurring payment.
  • No, the recipient of the payment receives only the name of the sender.
  • No, funds must be sent using a WesBanco debit card.
  • Funds from canceled payments are returned to the sending account within minutes.
  • Cancel it.
  • The sender should cancel the payment from the Pay Someone Transaction History Center and re-send the payment. If this is not possible, contact Electronic Banking at 800-905-9043 during normal business hours as they are able to resend the link to the receiver. Please note that this can be done only once per hour.
  • No, the Pay Someone service is meant to be used with a debit card in order for our customers to send payments.
  • No, payments can only be sent to domestic phone numbers.
  • The receiver has 10 days to accept the payment before it is automatically returned to the sender’s account.
  • Transaction history is available within the Pay Someone feature through online or mobile banking by selecting the menu button or icon and selecting transaction history.
  • You can cancel any payment that you have sent as long as the payee has not claimed the funds. To cancel a payment, select the Pay Someone feature with online or mobile banking then select the menu button or icon, select transaction history and select cancel next to the transaction in question.
  • The payee will be notified within minutes via text or email that they have been sent a payment. If the payee chooses to enter a debit card number, the funds could be available within minutes. If the payee chooses to enter their routing and account number, funds could be available as early as the following day. Both depend on how the receiving institution chooses to post credits.
  • No.
  • $2,000.00 per business day. Note: Pay Someone transactions will affect the POS limit on the customer’s debit card, not the ATM limit.
  • To send a payment, you will need to know either the receiver’s mobile phone number or email address.
  • No. The recipient can use a non-WesBanco debit card or their routing and account numbers to receive the payment.
  • Open the WesBanco App and click Pay Someone (located under the “More” tab). If you’re using online banking, simply click Pay Someone (located under the “Accounts” tab).

Checking, Savings & CDs

  • On-line banking customers are able pull a copy of a check that has posted to the account. You may also contact your local banking center or Customer Support at 800-905-9043. A check copy fee may be imposed.
  • If you are already an Online Banking customer, simply sign on, select the “Welcome” dropdown menu and choose “All Services and Settings.” Then choose “View Statements” to opt-in to eStatements.
  • Stop payments can be placed on items that have not yet posted to your account through Online Banking, by calling a customer service representative, or by visiting any banking center. A stop payment fee will be imposed. Note: a stop payment may not be placed on a debit card transaction.
  • No. You may purchase checks from a non-bank vendor. However, if your checks’ magnetic ink character recognition (MICR) line at the bottom of the check doesn’t meet bank specifications, the checks will have to be replaced at your cost.
  • There are many styles and designs of checks available. For this reason, we recommend you place your first order at the banking center with one of our employees. Re-orders may be placed at the banking center, directly through Harland Check Printers, through Online Banking or by calling 800-905-9043.
  • If you have a checking account, your account number is on the bottom of your checks. Online Banking customers may view their full account number by selecting the specific account from the “Accounts” tab, then clicking the “More Details and Routing Numbers” link. Additionally, your account number is provided on your new account opening documents.
  • WesBanco’s Routing & Transit Number, sometimes referred to as ABA #, is 043400036. This number appears in the MICR line on the bottom of WesBanco checking account checks.
  • Yes, through Notify Me Alerts in Online Banking, you may elect to receive email and text notifications of important account and security-related activities. In addition to an “Account Overdrawn” alert, you may elect alerts to notify you when your balance goes below a specific amount; a withdrawal of a specific amount is posted to your account, plus a few others types of alerts.
  • Your available balance can be obtained through Online Banking, Mobile Banking, WesBancoLine automated telephone banking system, by visiting one of our banking centers or calling us at 800-905-9043.
  • WesBanco notifies customers when they become eligible and enrolled in Overdraft Honor. Customers who don’t want to be included in the program, may un-enroll (or opt out) at any time. When enrolling in Overdraft Protection, you are required to sign an Automatic Transfer Authorization form. To find out if you are enrolled in either service, call 800-905-9043 or visit a Banking Center. Please reference “What is Overdraft Honor?” for important information associated with that program, including coverage and fees.
  • If you have a savings account, a second checking account or a personal line of credit with WesBanco, we will move funds from the account you select to your checking account to prevent an overdraft condition. Unlike Overdraft Honor, with overdraft protection you are using your own funds and, as long as you have available funds in the account in which you are transferring from, you will not incur an overdraft fee. There will be a minimal transfer fee when transferring from a savings or checking. If a personal line of credit is used, you will be subject to paying interest on the transferred amount.
  • Overdraft Honor is a discretionary program, and not a right or obligation guaranteed to you, where we may approve your reasonable overdrafts including any applicable fees, up to $500, when your account is in good standing. Overdraft Honor is a discretionary balance we may use to pay your non-sufficient fund items, including any applicable fees, as long as you maintain your account in good standing. This program is in effect for checks, in-person withdrawals, authorized bill pay items, pre-authorized automatic debits, telephone-initiated transfers or other electronic transactions where there are insufficient funds in your account to cover the transaction. However, ATM and everyday debit card transactions will only be covered if you have opted-in to authorize us to pay overdrafts on these items. We will charge you a fee of $35 each time we pay an overdraft, up to a limit of five (5) fees per day. Also, if your account is overdrawn for ten (10) consecutive days, we will charge you a $10 collection charge and an additional $10 collection charge each ten (10) consecutive days thereafter. An overdrawn balance should be brought to a positive balance immediately. Balances not brought to a positive status within 30 days will be suspended from the program. You may also choose to decline this limit. We also offer other methods to cover overdrafts, such as lines of credit and transfers between accounts. For more details, please read the Discretionary Overdraft Disclosure that was provided or call us at 1(800)328-3369 extension 49605.
  • You will be subject to early withdrawal penalties based upon the term of your CD. We do waive early withdrawal penalties due to death or disability.
  • If you don’t want to make any changes to the term or amount invested, you don’t have to do a thing. The CD will automatically renew for the same term at the interest rate in effect on the maturity date.
  • You have ten (10) calendar days from date of maturity to redeem your CD or make changes to the term and/or amount. If you do not redeem the CD or do nothing, your CD will automatically renew for the same term at the interest rate in effect on the date of maturity.
  • WesBanco offers Certificate of Deposit Account Registry Service (CDARs) to those large balance customers who exceed the FDIC coverage limits and wish to have all deposited funds insured.
  • Yes. WesBanco is an FDIC-insured bank. Each depositor is insured to at least $250,000 per insured bank. The FDIC provides separate coverage for deposits held in different account ownership categories. To determine if you qualify for coverage over $250,000, visit www.fdic.gov.
  • Your current balance is the balance on your account at the end of previous business day’s processing. The available balance represents your current balance plus/minus any current day activity; i.e., ATM transactions, transfers, deposits, etc. You may obtain your balance and transaction activity:
    • In person at your banking center
    • Easily through Online Banking or Mobile Banking 24/7
    • By calling WesBancoLine, our automated telephone banking system
    • By calling 800-905-9043 and talking with a customer service representative
  • Transfers can be done as follows:
    • In person at your banking center
    • On-line at Wesbanco.com
    • Through WesBancoLine, our automated telephone banking system
    • By calling 800-905-9043 and talking with a customer service representative
    Please note that telephone transfers conducted with a customer service representative are subject to a transfer fee.
  • Transactions presented at the teller line or drive through window will post on the same day business it is presented. Weekend deposits will post on next business day. Deposits through a WesBanco ATM must be made by 3 pm to post to current day business. Mobile deposits must be presented by 6 pm to post to current day business. The cut-off time for an Online Banking transfer is 8 pm.
  • You may visit any banking center or mail a signed letter authorizing us to close the account. Please keep in mind that an account closed within 90 days of account opening, will be assessed an account closing fee.
  • You may be able to change the type of account you have by simply making a phone call to your Banking Center. In the event the change cannot be made by telephone, you will be instructed on what actions need to be taken.
  • In the event your name changes, you will need to visit your banking center. You will be required to provide proper identification showing your new name, along with an updated social security card. Depending on the reason why the person’s name is being removed from the account, will determine the process. In some instances, we will require you to close the account and in some instances the person may be removed with the appropriate bank forms. Please contact your banking center to discuss what is required for your particular situation.
  • Visit any WesBanco Banking Center and make sure you have appropriate identification. The account opening process is simple. For additional information on the deposit products we offer, refer to the Bank link on our website’s homepage.
  • Notify the bank immediately if your checks/checkbook is lost/stolen. You may visit a banking center or call us at 1-800-905-9043.
  • “AC” is the abbreviation for “Automated Clearing House,” which is an electronic network used to send electronic fund transfers between financial institutions. The ACH network was developed to improve the nation’s payment system as a more efficient alternative to the Paper Check system.

Loans

  • WesBanco Bank Inc. Loan Operations-Department 3810 Customer Service Manager 1 Bank Plaza Wheeling WV, 26003
  • This information cannot be located online, please call us at 1-800-905-9043 extension 11350 and we would be happy to assist you.
  • Please fax a copy of the title search as well as your contact information to 304-231-1399. Requests are researched in the order they are received. Turnaround time is approximately 2-3 business days, sooner if possible.
  • Original Deeds are not retained by WesBanco. Please contact either the attorney that processed your closing or you can go to your County and order a certified copy for a minimal fee.
  • WesBanco only sends a Paid Loan letter to notify the customer that the loan is paid in full. If you are due a refund or used a vehicle title, CD, Stock, etc.… as collateral, these items will be sent to you in a separate envelope. If you would like a copy of your documents, please call our Customer Service Group at 1-800-905-9043 extension 11350.
  • Vehicle titles are mailed out from the bank on the 8th business day after the loan is paid in full. Refunds, any additional collateral and the paid loan letter will be mailed out on the 12th business day. Please call our Customer Service Group at 1-800-905-9043 extension 11350. Please have your account number and vehicle information available. Mail from WesBanco is not forwarded but is returned to the bank.
  • Please call us at 1-800-905-9043 extension 11249. Please have your Vehicle Identification Number (VIN), Year, Make, Model, and approximate date of payoff.
  • Call 1-800-905-9043 extension 11249; please have Vehicle Identification Number (VIN), Year, Make, Model, and approximate date of payoff.
  • Titles are mailed to the person listed as the owner on the title or to the dealership/financial institution that paid off the loan, eight business days after the loan is paid in full.
  • Please have the DMV or BMV fax a request for the title to 304-231-1399. Requests for changes to be made to the title can only be made by individuals who are owners of the vehicle, or are acting in a legal capacity for the owner(s). Note: Your loan must be current before any title is sent out of the bank. Only those individuals who are responsible for repayment of the loan are permitted to have their names included on the title. If more than one name is on the title, and the person being removed is responsible for repayment of the loan, then he/she must sign an acknowledgement that their name is being removed from the title. If a party needs to be removed, or a name changed due to a divorce decree, a copy of the court decree is required. If the name is being changed due to marriage, a copy of the new social security card is required. For assistance with requests to remove the name of a deceased party from the title, contact us at 1-800-905-9043, ext. 11249.
  • Please have the DMV or BMV fax a request for the title to 304-231-1399.
  • The escrow balance will be deducted from the principal balance of the loan, so there won’t be a refund.
  • No, your payment will not stay the same. The escrow portion will need to increase to cover the increases in the escrow disbursements.
  • If your account is a variable rate, then your payment could change from time to time based upon your rate change. Also, if you have escrow on your account, your taxes, homeowners insurance, or flood insurance could increase or decrease annually.
  • Please call Loan Operations Customer Service at 1-800-905-9043 extension 11350. We would be glad to check your payment to see if we can assist with changing the processing to post sooner.
  • When online, choose your loan account from the “Accounts” tab, then click “Make Payment.” On the next screen hover over the “Actions”, “I Want To” dropdown menu, and select “Specify Principal.” Select the funding account and the amount to be applied to the principal and select “Make Payment”.
  • This information cannot be found online. Please call your Local Banking Center or Loan Operations Customer Service at 1-800-905-9043 extension 11350.
  • A quick and easy way to determine if WesBanco has received your payment is to look at your account online or you can call Loan Operations Customer Service at 1-800-905-9043 extension 11350.
  • We, currently, only accept payments from a WesBanco Deposit Account over the phone. You can contact your Local Banking Center or Loan Operations Customer Service at 1-800-905-9043 extension 11350.
  • The transfer will not initiate payments on a weekend or legal holiday. If adequate funds are not available in your deposit account, the payment will not be made. If you have overdraft protection on the account from which funds were supposed to be withdrawn, and adequate funds were not available, the payment will not be made. If funds were not available at the time the transfer was to occur, you are responsible for making other payment arrangements. (Please keep in mind the information listed above is for accounts from a WesBanco deposit account to a WesBanco Loan.) **For a transaction coming from another financial institution, please make sure funds are available. You may need to check your financial institution policies for fees if funds aren’t available.**
  • You can visit your Local Banking Center to complete an auto transfer form or set up your own transfer request via online banking.
  • Our fax number is 304-234-9241. Please remember to include the signed authorization, if applicable.
  • You can complete the address change form in your coupon book with signature, visit your Local Banking Center, or submit a written request with signature to update your address. Address change requests can be mailed to: WesBanco Bank, Inc. Attn: Loan Operations 1 Bank Plaza Wheeling, WV 26003
  • Please send your loan payments (including payment coupon or statement stub and/or account number) to the address below to receive prompt crediting of the payment. WesBanco Bank, Inc. Attn: Customer Support 1 Bank Plaza Wheeling, WV 26003 Loan Payments received at this address on any Monday through Friday (excluding bank holidays) will be posted on the day of receipt.

Credit Cards

  • A joint card member receives a card in his or her name and has the same privileges as the primary card member. He or she will also share full responsibility and liability for the account. Adding a joint card member to the account is subject to credit review, including a credit report in the name of the person to be added. A joint card member must be at least 18 years of age.
  • An authorized user may make purchases on the account. An authorized user cannot be enrolled online or make changes to the account.
  • Yes, call Elan Financial Service at: Consumer Card: 800.558.3424 Signature Card: 866.234.4691 Business Card: 866.552.8855
  • Yes, your credit card(s) are good through the last day of the month.
  • Upon approval your card(s) will be sent. The delivery times will vary depending on your location. However, most cards will be received within 7-10 business days of the approval date.
  • After filling out a credit card application and clicking Submit, we will begin processing your application. In just a few moments, you will have a response. If you've been approved, you will receive your new card in the mail. If we need more time to process your application, you will hear from us shortly. Instant approval is not available on all credit card products. Simply click on this link to be directed to the WesBanco website www.wesbanco.com, then choose borrow, then credit cards.
  • There are several types of email and text alerts that you may request to receive on the Account Alerts tab at myacountaccess.com.
  • Yes, you can activate your credit card online at myaccountaccess.com by going to the Services Tab, then card activation link.
  • Up to 18 months of statements will be available online from your last active statement. Any transactions posted to your credit card account since the last statement will also be available. Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
  • Yes. You can use your credit card at any PLUS System or NETS ATM - 24 hours a day, 7 days a week. All you need is your card and Personal Identification Number (PIN) - the secret code that lets you access your account from an ATM. Note: Applicable fees may apply.
  • If you lose your card, contact us immediately. We'll block your account and issue you a replacement card. For Lost or Stolen Card Support: Consumer Card: 800.558.3424 Signature Card: 866.234.4691 Business Card: 866.552.8855
  • The following Credit Card Account Services and many more can be found by logging in and accessing the Account Services tab:
    • Transfer your higher rate balances to your credit card
    • Add a Card member
    • Sign up to receive your credit card statement online
    • Request a Credit Limit Increase
    • Order a replacement card
    • Add Email Alerts to your credit card account
    Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
  • Yes. We will accept payments from a savings account. However, your bank must allow the draft. Please check with your bank to determine if a draft from your savings account is allowed.
  • Yes, Online payments submitted prior to 7:00 p.m. Central Time will be posted to your account the same day. Payments submitted after 7:00 p.m. Central Time will be posted the next day. At our discretion, availability of funds may be delayed to ensure any payment(s) received have cleared. Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
  • WesBanco’s credit cards are managed through the vendor Elan Financial Services. Because of this, to manage your card electronically online or through mobile you will need to create a separate login and password on the Elan Financial Services site. You can access this from wesbanco.com by going to Borrow tab, Credit Cards and click on “Log-In”. This will take you directly to the Elan Financial Services site to start enrolment by clicking on the Enroll tab. Or you can simply click on this link to be directed: www.myaccountaccess.com
  • Please send your overnight credit card payment to: Cardmember Payment - 790408 824 N 11th St. St. Louis, MO 63101-1016
  • Please send your credit card payments to: Cardmember Service PO Box 790408 St. Louis, MO 63179-0408
  • 24/7 Consumer Card Cardholder Support Phone: 800.558.3424 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Signature Card Cardholder Support Phone: 866.234.4691 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Business Card Cardholder Support Phone: 866.552.8855 Fax: 866.807.9053 Online Management: myaccountaccess.com
  • 24/7 Consumer Card Cardholder Support Phone: 800.558.3424 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Signature Card Cardholder Support Phone: 866.234.4691 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Business Card Cardholder Support Phone: 866.552.8855 Fax: 866.807.9053 Online Management: myaccountaccess.com

Business Banking

    1. Contact your local TM Representative
    2. Email edepositsupport@wesbanco.com
    3. Email tmsupport@wesbanco.com
    1. Contact your local TM Representative
    2. Email tmsupport@wesbanco.com
    1. Contact your local TM Representative
    2. Email edepositsupport@wesbanco.com
    3. Email tmsupport@wesbanco.com
  • Yes, contact TMSupport@wesbanco.com for information on how to process international wires online.
  • For all domestic wires: WesBanco Bank Inc 1 Bank Plaza Wheeling, WV 26003 Routing/ABA #: 043400036 Your name Your account number
  • The Final cut-off time for online Wires is 4:00 pm ET for Domestic Wires and 3:00 pm ET for International Wires.
  • The Final cut-off time for ACH is 4:00 pm ET.
  • To activate or edit account activity alerts:
    1. Click “Alerts” tab in the top right corner of your profile; then select “Settings.”
    2. On the Notify Me Alerts page, select the Account Activity Alerts sub-tab and click Edit Account Activity Alerts in the Account Activity Alerts “I want to” menu.
    3. Use the check boxes to select the account(s) for which you wish to edit the alerts. To edit alerts on all your accounts, click Check All.
    4. Click Edit Alerts on Selected Accounts. For each account you selected, there is a Select Account Activity section, which lists the alerts and their options. In the Send to column, your Primary email address is listed, and a Secondary email address and Mobile phone number if any. Selecting one or both email addresses or the Mobile number turns on that alert for that account, and indicates where its notifications will be sent.
    5. Use the Send to check boxes to select your preferred delivery methods for the alerts that you want to receive.
    6. Specify any necessary options for those alerts.
    7. Click Submit.
    8. A confirmation screen appears briefly, then you return to the main Notify Me Alerts page. The changes take effect immediately.
  • To assign an account nickname:
    1. Select the “Welcome” dropdown menu; click “All Services and Settings.”
    2. In the Display Settings section, click “Account Nicknames.”
    3. In the Nickname box, enter a nickname for the account, up to 50 characters. The current nickname is listed in the box.
    4. Click Update Nicknames to save your changes.
    5. A confirmation page appears briefly and then the User Services page reappears. Your account will now be displayed by nickname in addition to account number.
  • To verify the security question and/or answer:
    1. Select the “Welcome” dropdown menu; click “Change Security Questions.”
    2. On the Security Verification Question page, verify your current security questions and their answers.
    3. If you want to change a security verification question and/or answer, click “Edit”; otherwise, click Cancel to return to the User Services page.
  • The Change Access ID page is used to change an existing Access ID. Access IDs have the following rules:
    • Must be 5-20 characters long
    • Does not contain Tax ID or account number
    • Not previously used by the institution for any other customer
    • Are case sensitive
    To change your Access ID:
    1. Select the “Welcome” dropdown menu; click “Change Access ID.”
    2. In the New Access ID box, enter your new Access ID.
    3. In the Confirm New Access ID box, re-enter your new Access ID.
    4. Click the Change Access ID button to make the change.
    5. You will receive an email at your email address on file that your Access ID has changed. Remember to use your new Access ID the next time you log on.
  • To submit your request for Electronic-only statements:
    1. Select the “Welcome” dropdown menu; click “All Services and Settings.”
    2. In the Quick Links section, click the “View Statements” link.
    3. Click the Electronic Statements Delivery link.
    4. On the Electronic Statements Delivery Request page, verify or type your home email address in the Email Address and Verify Email Address fields. These are required fields. Note: If you enter an email address that is different from the one on record at WesBanco Bank, Inc., your email address will be updated on the system. You will also receive a confirmation email of this email address change.
    5. Do one of the following:
      • Click Submit for this Account. By clicking this button, you will opt-in for e-statements for this online account only. You will continue to receive paper statements for your other accounts, if any, in the mail.
      • Click Submit for All Accounts. By clicking this button, you will opt-in for e-statements for all of your online accounts. You will no longer receive paper statements for your accounts in the mail.
    6. You will receive a Notify Me alert when your online statements are ready.
    To opt-out of Electronic-only statements:
    1. Select the “Welcome” dropdown menu; click “All Services and Settings.”
    2. In the Quick Links section, click the “View Statements” link.
    3. In the Account Statement section of the search page, review the accounts that you have opted in for electronic statement delivery.
    4. In the Electronic Statement Delivery Status section, do one of the following:
      • Click Opt Out For This Account.
      • Click Opt Out For All Accounts.
    5. On the Confirmation page, click Accept to reinstate delivery of your paper statements. Your statements will arrive on the next monthly cycle.
  • To add a new account:
    1. Select the “Welcome” dropdown menu; click “All Services and Settings.”
    2. Under “Preferences”, select “Add Account.”
    3. On the Add New Online Account page, enter the account number in the Account # box.
    4. In the Nickname box, enter a nickname, which is an easy-to-remember name for your account. (optional)
    5. On the Account Type list, select the account type.
    6. If you would like to add Online Bill Pay to a checking account, click the Billpay checkbox. (additional fees may apply)
    7. Repeat the preceding steps for additional accounts.
    8. Review your information, and then click Add Account(s).
    9. The Add New Online Account page appears with your request. Click Submit.
    10. The Add New Online Account page reappears. Click Done.
    11. The Account Services page reappears. Your request will be reviewed and processed by WesBanco Bank, Inc.
    To remove access to an account:
    1. Select the “Welcome” dropdown menu; click “All Services and Settings.”
    2. Under “Preferences”, select “Modify Account Access.”
    3. On the Account Services page, select Remove Access in the "I want to" menu in the “I want to..." column for the account you want to set “No View” status.
    4. Review the account information and any pending or scheduled transactions that may be affected by your request. You can also print the page for your records. On the File menu of your browser, click Print.
    5. Click the Submit button.
    6. A confirmation page appears.
  • To modify a sub-user's basic access to accounts:
    1. Go to the Cash Management Tab and click Administration.
    2. On the Sub-Users Administration page, click the Modify Access to Accounts action in the I want to column next to the access ID.
    3. On the Modify Sub-User - Access to Accounts page, select a new basic service in the Basic Services list for each account, if necessary. You can select more than one basic service for an account by Ctrl-clicking.
    4. If more than 20 accounts are present, click the Next 20 button. The changes on the previous page(s) will be saved.
    5. Click Submit to save your changes.
    6. If you lowered or removed access to an account, a warning page appears with a list of scheduled transactions that will be unscheduled. Review the list of pending transactions.
    7. On the Confirmation page, click Submit again to complete the process. An in-session notification will be sent to the Focus Customer and the sub-user of all unscheduled batches.
    8. You have successfully modified the sub-user's access to accounts.
    9. In a dual-control environment, pending changes will need to be approved by another sub-user administrator or your financial institution before they take effect.
  • If you are the company’s main (Focus) user or have been setup as a sub-user administrator you are able to add and delete sub-users by going to the Cash Management tab/Administrator. To create a new sub-user:
    1. Go to the Cash Management Tab and click Administration.
    2. On the Sub-Users Administration page, click Add A New Sub-User in the "I want to" menu.
    3. On the Add New Sub-User page, enter the following required information:
      1. In the Access ID box, enter a new access ID for the sub-user. The Access ID should have at least five alphanumeric (a-z, A-Z, 0-9) characters and is case-sensitive (that is, "Apple" and "apple" are two different access IDs).
      2. In the Name box, enter the sub-user's name.
      3. In the SSN box, enter the sub-user's social security number.
      4. In the Email box, enter the sub-user's email address.
      5. In the Mobile Phone or the Alternate Phone box, enter a phone number for the sub-user. Either or both can be entered, but at least one number is required.
    4. If you want to assign Sub-User Administrator privileges to the new sub-user, click the check box next to Allows the user to administer the accounts and privileges of other sub-users.
    5. In the Temporary Passcode box, enter a temporary passcode, and then re-enter the passcode in the Confirm Temporary Passcode box. Note: Passcodes are case-sensitive. The "A" icon appears next to the Passcode fields to alert you if your keyboard has Caps Lock set to on. All temporary passcodes expire in two (2) days. The sub-user must log in and change their temporary passcode within this 2-day window, or the account will be locked.
    6. Leave the IP Address box blank.
    7. In the Basic Services list, select the basic service for each account you want the sub-user to have access to. Note: The sub-user is limited to those basic services that the Focus Customer has over an account. If the Focus Customer only has View Only privileges over a checking account, the sub-user or Sub-User Administrator will be limited to View Only (or None) on the list.
    8. If the Focus Customer has more than 20 accounts, click the Next 20 button. The system saves the information on the previous page(s) before presenting the next 20 accounts.
    9. Review the information, and then click Submit to save the information.
    To delete a sub-user:
    1. Go to the Cash Management Tab and click Administration.
    2. On the Sub-Users Administration page, click the Modify Sub-User Information action in the I want to column for the access ID.
    3. Click Delete. The system checks for all transactions the deleted sub-user was involved in and presents a confirmation page.
    4. On the Delete Sub-User Confirmation page, review the transactions that were initiated or approved by the sub-user. The system will unschedule these transactions and not process them.
    5. Click Submit to complete the deletion process.
  • Bill Pay is available for businesses. There is a $5 monthly fee.
  • When the number printed on the back of the check is faint or is no longer printing.
    1. Replacement ink cartridges can be order through any office supply store
    2. Email tmsupport@wesbanco.com
  • Login to the WesBanco eDeposit website. On the left side of the screen select “Training”. Select the type of scanner Under the Training tab to the right there is a dropdown box that will have your scanner type listed.
  • We suggest you clean your scanner on a weekly basis.
  • If cleaning your scanner does not fix the issue email tmsupport@wesbanco.com for directions on how to take further steps to obtain good check images.
  • 6:00 pm ET
    1. Contact your local TM Representative
    2. Email tmsupport@wesbanco.com