Premier customers, we’re glad you’re with us. | WesBanco

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Premier customers, we’re glad you’re with us.

REMINDER: Neither WesBanco nor Premier Bank will ever contact you to ask for your account number, card information, password, PIN, or any authentication codes. Scammers use technology to alter how a phone number appears on the Caller ID, making it look like they are calling from a trusted source. Do not share sensitive information with anyone.

Premier Bank is becoming WesBanco

Getting ready to serve you even better together: It all starts soon.

It’s great to have you with us as we take the final steps to bring our two trusted community banks together, and begin serving you as WesBanco.

As you get to know us, you’ll see we’re more than just another financial institution. Making a real difference in the lives of the individuals, families, businesses and communities we serve has set WesBanco apart for 155 years. From our Wheeling, West Virginia headquarters to across our nine state footprint, WesBanco continues to be recognized nationally for exceptional performance.

Action items.

WesBanco - Your Welcome Guide. Moving Forward Together - Everything you expect from a bank and more

See key dates and required actions in the Welcome Guide just mailed to you. 
  1. Watch your mail and email for more information about your WesBanco banking experience, including key dates and any required actions. Your Welcome Guide was just mailed to you.
  2. Be sure you receive all communications from WesBanco by verifying your contact information within your Premier Online Banking, by calling customer service at 877-367-8178 or by visiting your local branch. We recommend updating before May 16.
  3. Keep banking as you normally do until the transition to WesBanco takes place. You will receive communications on specific timing.
Additional actions for business customers before May 16:
  • Update your phone number in Online Banking for multi-factor authentication.
  • Print/save transaction or loan history older than 90 days and account transfer information.

Here to help make a smooth transition for you.

Your trust means everything to us as we move forward with this transition. We’ll make sure you are informed every step of the way. And we’ll be here to answer your questions and provide any assistance you need. Be sure to check back here to this transition site so you always have the latest details on what’s ahead for you.

Forbes 2024 - America's Best Banks; Our Bank is Rated 5 Stars by Bauer - bauerfinancial.com Awarded September 2024; America's Best Regional Banks 2024 Newsweek Second-time Winner; Designation of Savings Excellence 2024 America Saves Week; America's Greatest Workplaces for Parents and Families 2024 Newsweek; CRA Outstanding Rating; Forbes Most Trusted Companies in America 2025

  • Check your mail.

    Stay informed.

    In a few weeks, your accounts will move to WesBanco. Keep coming back to this page for the latest and watch for updates from us.

  • Contact info.

    Review your contact information.

    Now’s the time to make any updates to your contact information, to make sure we have what we need to keep in touch. You can update your preferences online or at your local branch.

    Premier Bank
  • Bank as usual.

    Bank as usual right now.

    For now, please continue to bank as you normally do. Use your current accounts and services, and count on your same team members to continue to deliver the exceptional service you deserve.

Customer Service

We’re here to help. Continue to use your Premier Bank customer service options. 

  • Phone Icon TALK TO US: 1-877-367-8178
    Hours: M-F 8AM-6PM and Sat. 8AM-12PM
  • Chat with Premier Bank customer service
    Hours: M-F 8:30am-4:45pm and Sat. 8:15am-11:45am
  • Send a secure message:
    • Use your online or mobile account via the Message Center which can be found within the “Support” section of online/mobile banking.

Premier Locations
Hands typing on computer

Before Transition Questions

  • Yes, until our two banks are fully integrated there will be no changes to the way you bank.

    • Continue to use your accounts just as you do today, with your same checks and debit cards.
    • Access Premier Bank online banking with your same User ID and password.
    • Continue banking at any Premier Bank branch.
    • Make your loan payments as usual.
    • Call your same contact numbers.

  • Our goal is to make the transition seamless for you. We’ll let you know about any changes to accounts or services well in advance. This will include your welcome kit with details about your accounts, transition information, any actions you may need to take and new benefits that we can offer you. Information will be provided via email and in the mail. You should also check back to this site for the latest information about the transition.

  • You can call the same team members you call today. The phone numbers will remain the same and they will be available to answer any questions you may have. For general help, please call 1-877-367-8178 or visit this web page for updates.

Digital Banking Questions

  • Yes, your current online banking services will transfer to the WesBanco Online Banking system. If you currently use Online and Mobile Banking at Premier Bank, you’ll receive more information separately about getting the most from WesBanco Online and Mobile Banking for your personal or business banking.

  • Yes, after the transition, you can go to the Apple App Store® or Google Play™ to download the WesBanco Consumer Mobile app or the CashFlow Connect app for business banking.

Everyday Banking Questions

  • Yes, you should continue to use your current Premier Bank Debit or ATM card. Your Personal Identification Number (PIN) also remains the same. Any automatic recurring payments made through your debit card will continue uninterrupted. You’ll receive a new WesBanco debit card before your current card expires.

  • After the transition, your Premier Bank Debit or ATM card can be used at any one of the more than 55,000 conveniently located, surcharge-free ATMs in the Allpoint network. ATM transactions will no longer be surcharge-free at MoneyPass ATMs. Go to wesbanco.com/locations to find an ATM near you.

  • Yes, you can continue to use your existing supply of checks until they run out, unless you are one of the few customers notified that your checking account number has changed.

    Beginning May 19, use the WesBanco routing number, 043400036, when you reorder checks.

    We recommend that you order your checks directly through Harland Clarke at ordermychecks.com, or contact your local WesBanco banking center and you can place your order with one of our representatives.

General Merger Questions

  • For 155 years, WesBanco has been a sound and stable financial institution committed to helping make every community we serve a better place for people and businesses to thrive. From our Wheeling, West Virginia headquarters to our legacy markets in nine states, WesBanco continues to be recognized nationally for exceptional performance.

  • You’ll have enhanced services and products, with the same great local team and people you trust with your personal or business banking needs. Plus, you’ll enjoy more service, support, resources and tools to help you move ahead with confidence, whatever your personal or business financial goals.

  • Yes, everywhere you currently see the Premier Bank name will change to WesBanco, including signage at your local branch and all documentation you receive about your accounts. Check your welcome kit for more details.

  • Yes, your accounts will continue to be insured for up to the $250,000 deposit limit for a single bank. If you should happen to have accounts at both Premier Bank and WesBanco, your accounts will continue to be insured separately for six months following the completion of our merger, which was February 28, 2025.

  • The WesBanco routing number is 043400036. Please begin using it once the transition to WesBanco has been completed.